From The Blog
Sales scripts that work, BDC strategies, service-department wins, collections compliance — written by the coaches who run these calls every day.
Latest · Oct 8, 2026
Learn how to book a service appointment for a high mileage vehicle — settle anxious callers, skip the phone diagnosis, and get them in the door.
Read post Oct 6, 2026
How to handle a BDC call from a lease return customer: confirm contact info, acknowledge their timeline, explore their next vehicle, and boo…
Oct 4, 2026
How to follow up a lead who watched a vehicle walkaround video — open with the specific video, confirm interest, and set a test-drive appoin…
Oct 1, 2026
Learn how to redirect a price shopper asking about invoice pricing without sounding evasive — capture the lead, build value, and set an appo…
Sep 29, 2026
Learn what to say when a caller asks about dealership reviews online — acknowledge, reinforce with specifics, capture contact info, and set …
Sep 27, 2026
How to handle a caller asking about vehicle trim differences — capture the lead, qualify with questions, and turn curiosity into a booked ap…
Sep 24, 2026
How to coach a rep who rushes through phone calls: a practical one-on-one, a repeatable drill, and question techniques that slow pace withou…
Sep 22, 2026
How to build a call quality scorecard for BDC reps — the five categories that matter, how to weight them, and how to use scores to coach you…
Sep 20, 2026
Learn how to leave a compliant voicemail on a past due account—what to say, what to leave out, and how to prompt callbacks without complianc…
Sep 17, 2026
Learn how to handle a caller asking for a department that is closed — warm, helpful scripts that capture the need and keep the customer from…
Sep 15, 2026
Turn a parts caller's installation question into a booked service appointment. A simple bridge process — with real examples of what to say.
Sep 13, 2026
Learn how to handle a caller disputing a previous repair charge: de-escalate, gather facts, avoid arguing price, and get them back in to res…
Sep 10, 2026
Learn how to book a service appointment for a modified vehicle: ask smart questions, set clear expectations, never quote on the phone, and c…
Sep 10, 2026
Learn how to handle a BDC call from a first-time car buyer: ease anxiety, ask the right questions, skip financing quotes, and lock in the ap…
Sep 9, 2026
How to follow up a lead who submitted a form late at night — timing, tone, and voicemail vs. text to turn a cooled overnight lead into an ap…
Sep 9, 2026
How to move past the monthly payment conversation on phone calls: acknowledge the budget, capture info, build value, and set the appointment…
Sep 8, 2026
Learn how to handle a caller asking about buy here pay here: capture contact info, avoid approval promises, and set the appointment. Practic…
Sep 8, 2026
Learn what to say when a caller asks about gap insurance cost — a warm, value-building phone response that keeps you in control and drives t…
Sep 7, 2026
Learn how to audit phone calls across multiple departments at once using separate scorecards, staggered review cadences, and department-spec…
Sep 7, 2026
Learn how to use side-by-side monitoring to coach phone skills live — signal systems, live cues, and immediate debriefs that make training s…
Sep 6, 2026
How to handle a caller who asks a question you cannot answer — acknowledge warmly, skip the guessing, and bridge to the right person without…
Sep 6, 2026
Learn how to verify customer identity properly on a collections call — compliant steps that protect your business, respect the customer, and…
Sep 5, 2026
Learn how to handle a parts caller asking about core charge returns — explain the deposit clearly, set return expectations, and keep the ord…
Sep 5, 2026
Learn how to book a service appointment for a vehicle you don't sell. Warm scripts, value-building, and objection handling for service advis…
Sep 4, 2026
Learn how to handle a caller asking about a recall they heard about — confirm eligibility calmly, skip phone diagnosis, and set the appointm…
Sep 4, 2026
How to handle a BDC call from a cash buyer: capture contact info first, stay out of finance, and set a firm in-person appointment that shows…
Sep 3, 2026
How to follow up a lead who requested a callback but missed it: a same-day and next-day sequence of calls, voicemail, and email that sets ap…
Sep 3, 2026
How to respond when a price shopper demands best price first: capture contact info, build value, and set the appointment instead of quoting …
Sep 2, 2026
How to handle a caller asking about demo vehicles: capture contact info, build value in demo-car benefits, and lock in an appointment — not …
Sep 2, 2026
What to say when a caller asks about previous accidents on a used car: a confident, transparent response that builds trust and earns the sho…
Sep 1, 2026
Learn how to handle a caller who names a competitor's exact price — skip the bidding war, ask the right questions, and earn the in-store vis…
Sep 1, 2026
Learn how to build a call recording library into a structured onboarding track that gets new dealership hires phone-ready faster. Practical …
Aug 31, 2026
Learn how to score a service appointment call for coaching — the exact scorecard categories, weights, and calibration tips to book and keep …
Aug 31, 2026
Learn what not to say when collecting a past due account by phone — the phrases that cross compliance lines and the alternatives that still …
Aug 30, 2026
Learn how to handle a caller who refuses to be transferred, capture their info, and route them with a warm handoff. Practical front-desk scr…
Aug 30, 2026
Learn how to set a collision repair estimate appointment over the phone with the right questions, value points, and a recap that gets caller…
Aug 29, 2026
Learn how to handle a caller asking for a discontinued OEM part — check supersessions, offer alternatives, capture contact info, and keep th…
Aug 29, 2026
Learn how to handle a caller asking about maintenance schedule intervals: answer briefly, then pivot to booking the service appointment.
Aug 28, 2026
Learn how to handle inbound calls during a high-traffic sales event: staff ahead of volume, capture every lead, and drive every call to a fi…
Aug 28, 2026
Learn how to follow up a lead who clicked call but hung up — the right timing, tone, and first sentence to recover a high-intent lead most s…
Aug 27, 2026
Learn how to handle a caller asking about factory order options and turn a motivated buyer into a booked appointment. Practical phone steps …
Aug 27, 2026
Know exactly what to say when a caller asks about a negative equity trade — normalize it, skip the phone math, and set an in-store appraisal…
Aug 26, 2026
How to respond when a price shopper says they need to sleep on it — a calm, low-pressure way to re-anchor value and set a firm dealership ap…
Aug 26, 2026
Learn how to run a one-on-one call review with a rep using a repeatable structure that builds skills, not defensiveness. Practical steps for…
Aug 25, 2026
Learn how to end a collections call on a professional note — resolved or not — to protect relationships and stay compliant. Practical, usabl…
Aug 25, 2026
Learn how to use call scoring data to improve team hiring — screen for the phone skills that matter so new dealership hires start closer to …
Aug 24, 2026
Learn how to handle a caller asking for the general manager — screen with warmth, route with purpose, and take complete messages so no calle…
Aug 24, 2026
Learn how to handle a caller asking about rental car coverage: capture contact info early, lead with empathy, and book the estimate that sta…
Aug 23, 2026
Learn how to handle a caller asking if their car is ready — keep customers informed, prevent escalation, and close every status call with a …
Aug 23, 2026
Learn how to handle a caller who wants a specific service advisor — honor loyalty, be honest about availability, and still book the appointm…
Aug 22, 2026
Learn how to follow up a lead who opened email but did not reply — turn the open into a call trigger and set a firm appointment without cree…
Aug 22, 2026
Learn how to handle a BDC call from a fleet buyer: spot the signals, capture contact info, qualify fast, and route to your fleet manager wit…
Aug 21, 2026
How to handle a caller asking about vehicle incentives without reciting every offer — capture the lead, build value, and book the appointmen…
Aug 21, 2026
What to say when a caller asks about delivery options: capture the lead, find the real concern, and turn a logistics call into a booked appo…
Aug 20, 2026
Learn how to build a phone skill benchmark for new hire reviews with a practical 30-60-90 day framework so dealership coaching stays consist…
Aug 20, 2026
Learn how to calibrate call scores across multiple dealership locations so an 8 means the same thing at every rooftop — a practical QA guide…
Aug 19, 2026
Learn how to handle a caller who will not say why they are calling — warm, non-confrontational questions that route callers fast, without fr…
Aug 19, 2026
How to stay professional when a collections caller gets hostile: de-escalation steps, compliant language, and boundaries that keep you calm …
Aug 18, 2026
Learn how to get a service caller to commit to a specific time using the two-option close. Reduce hesitation and book more confirmed service…
Aug 18, 2026
Learn how to handle a parts caller with a multi-item order — confirm fit, flag substitutions, and capture the full order without losing the …
Aug 17, 2026
Learn how to handle a BDC call from an unsatisfied previous customer — de-escalate fast, take ownership, and turn the complaint into a reapp…
Aug 17, 2026
Learn how to handle a caller asking about a service coupon or promotion — validate it fast, capture contact info, then book the service appo…
Aug 16, 2026
How to handle a caller who got a lower online quote: acknowledge it, build value, and set a firm appointment. Practical phone scripts inside…
Aug 16, 2026
Learn how to re-engage a lead after multiple no answers with a structured call sequence, voicemail variations, and tone shifts that feel fre…
Aug 15, 2026
How to handle a caller asking about vehicle color availability: capture the lead, build rapport, and turn a color question into a booked app…
Aug 15, 2026
Reps freeze when callers ask about dealer add-ons and markups. Here's what to say to stay confident, redirect to value, and set the appointm…
Aug 14, 2026
Learn how to build a bilingual phone script for service appointments that keeps rapport and booking goals intact in both English and Spanish…
Aug 14, 2026
Learn how to handle a caller asking about repair timeline after drop-off with honest, specific language that reassures customers and cuts re…
Aug 13, 2026
Learn the manager behaviors, review routines, and team norms that build a phone accountability culture at your dealership — and make trainin…
Aug 13, 2026
Learn how to negotiate a payment arrangement on a collections call — a structured, respectful approach that reaches committed resolutions on…
Aug 12, 2026
How to handle a caller ordering a part for someone else — confirm the right vehicle info, capture reliable contacts, and set clear expectati…
Aug 12, 2026
Learn how to handle a caller who keeps calling back repeatedly: warm routing, real commitments, and language that stops the loop at your fro…
Aug 11, 2026
Learn how to handle a caller asking about extended warranty coverage without overpromising — and turn the call into a booked service appoint…
Aug 11, 2026
Learn how to handle a BDC call from a repeat no-show customer — rebuild commitment, address missed appointments tactfully, and lock in a fir…
Aug 10, 2026
Learn how to follow up a service caller who never booked — the right cadence, tone, and language to re-engage and earn the appointment witho…
Aug 10, 2026
Learn how to handle a price shopper calling about a new car — capture the lead, build value, and set a firm appointment instead of quoting a…
Aug 9, 2026
Learn how to handle a caller asking about financing options without quoting rates or risking compliance — and turn the call into a firm appo…
Aug 9, 2026
Learn what to say when a caller asks about dealer fees. Give reps a confident, transparent response that keeps the appointment without getti…
Aug 8, 2026
How to handle a caller who already has a competing offer without a price war — capture the lead, pivot to value, and set the appointment.
Aug 8, 2026
Learn how to build a phone training plan for new service advisors covering greeting, tone, appointment language, and objections — so they co…
Aug 7, 2026
Learn how to handle a caller shopping collision repair prices — redirect to a free estimate visit and capture their info before quoting. Her…
Aug 7, 2026
How to handle a parts caller with the wrong part number: correct the mismatch, confirm fit, and capture the sale instead of dead-ending the …
Aug 6, 2026
How to handle a collections call when a customer gets emotional: a calm, compliant de-escalation framework that keeps the call moving toward…
Aug 6, 2026
Learn how to move beyond tallying call scores and use score patterns to identify real skill gaps — so your coaching sessions drive faster im…
Aug 5, 2026
Learn how dealership front-desk staff can warmly redirect a caller who keeps asking for a discount — without making promises or killing the …
Aug 5, 2026
Learn how to handle a service caller who wants to wait and see — scripts and techniques to turn 'I'll keep an eye on it' into a booked appoi…
Aug 4, 2026
Learn exactly how to follow up a phone lead who visited but did not buy — keep rapport, surface the stall, and set a return visit that reope…
Aug 4, 2026
How to train BDC reps to ask better questions, control calls, and set more appointments — with a practical drill you can run tomorrow.
Aug 3, 2026
Learn how to handle a caller asking about vehicle availability — capture contact info first, then check stock, so no inquiry ends without a …
Aug 3, 2026
What to say when a customer says they need to talk to their spouse: validate it, invite both partners in, and still lock in a firm appointme…
Aug 2, 2026
Learn how to build a call quality scorecard for parts and service that scores each department against its own goal — booking visits and capt…
Aug 2, 2026
Learn how to use recorded calls in a team huddle without singling out reps — turn call reviews into group coaching that builds skills, not d…
Aug 1, 2026
Learn how to handle a caller who asks for someone who left the dealership — acknowledge, keep it brief, and bridge fast to protect the relat…
Aug 1, 2026
How to handle a customer who promises to pay but never does: set firmer commitments, confirm date and amount, stay compliant, and document e…
Jul 31, 2026
Learn how to handle a caller asking about used or salvage parts — ask the right questions, offer better options, and keep the business at yo…
Jul 31, 2026
How to handle a collision caller going through insurance — capture contact info, explain their right to choose a shop, and book the estimate…
Jul 30, 2026
Learn how to handle a caller asking about service wait times: answer honestly, build appointment value, and stop losing callers to competito…
Jul 30, 2026
Learn how to handle a caller transferred from another department to BDC — rebuild rapport fast, capture contact info, and keep appointment m…
Jul 29, 2026
Learn how to reconnect with a lead that went cold after appointment — the tone, timing, and language to revive interest without sounding des…
Jul 29, 2026
Learn how to redirect payment-obsessed callers toward total ownership value and an in-store visit — without getting trapped in a phone negot…
Jul 28, 2026
How to handle a caller asking about certified pre-owned vehicles: build CPO value on the phone and turn interest into a firm in-store appoin…
Jul 28, 2026
Learn what to say when a customer already bought somewhere else. Turn an awkward 'too late' call into a future relationship, referral, and r…
Jul 27, 2026
Learn how to handle a caller asking how long repairs will take — answer honestly, avoid overpromising, and still book the damage assessment.
Jul 27, 2026
Learn how to keep a price shopper on the phone long enough to earn the appointment — the question-first technique that shifts focus off the …
Jul 26, 2026
Learn how to coach a rep who gets defensive about call feedback with a low-friction framework that builds skill and buy-in instead of resent…
Jul 26, 2026
What categories to include on a dealership call scorecard: greeting, contact capture, rapport, objection handling, appointment close, and re…
Jul 25, 2026
Learn how to handle a customer who disputes their balance on the phone — a calm, compliant Acknowledge, Pause, Verify, Route framework for c…
Jul 25, 2026
Learn how to handle a parts caller who is shopping price only — win on fitment, availability, and OEM quality instead of racing to the lowes…
Jul 24, 2026
Learn how to handle a service caller asking about recall repairs: reassure, confirm the recall, and book the appointment — without a phone t…
Jul 24, 2026
Learn how to take a message and ensure the caller gets a callback: the 5 details to capture, a realistic callback window, and a handoff that…
Jul 23, 2026
How to leave a follow up voicemail for an internet lead that earns a callback — a short, specific 3-attempt sequence for dealership BDC reps…
Jul 23, 2026
Learn how to prioritize inbound vs outbound BDC calls with a practical tiered framework that stops your team from missing hot leads while gr…
Jul 22, 2026
Learn how to handle a caller asking about trade-in value — acknowledge the question, build curiosity, and redirect toward an in-store apprai…
Jul 22, 2026
What to say when a customer wants to think it over: use one calm question to uncover the real hesitation and lock in an appointment instead …
Jul 21, 2026
Learn how to give feedback on a recorded dealership call so reps actually improve — specific, forward-looking coaching that builds habits, n…
Jul 21, 2026
Learn how to use role play to improve phone close rates with a simple 10-15 minute daily huddle format that sharpens objection handling and …
Jul 20, 2026
How to document a collections call at a dealership — notes, dispositions, and promise-to-pay tracking that protect your business and improve…
Jul 20, 2026
How to handle multiple calls ringing at the front desk with a simple system — no dead holds, no lost callers, no voicemail on the first ring…
Jul 19, 2026
Service advisors: learn how to handle a caller who just wants a price check, redirect to value, and book the appointment — without guessing …
Jul 19, 2026
Learn the exact language and workflow for fielding wholesale parts calls from body shops, repair shops, and fleet accounts — and capture the…
Jul 18, 2026
Learn how to book first-time service callers by phone with trust-building steps that turn new customers into confirmed dealership appointmen…
Jul 18, 2026
Learn how to handle an inbound call during peak BDC hours with coverage structure and call habits that stop losing callers to competitors.
Jul 17, 2026
Learn how to create urgency on a price shopper call with honest, pressure-free reasons to come in — and turn deal-hunters into dealership ap…
Jul 17, 2026
Follow up a phone lead after no answer with a proven call, voicemail, and text cadence — plus exact language for each touchpoint to earn a c…
Jul 16, 2026
Learn how to handle a caller asking about lease deals without quoting rates on the phone — and turn the conversation into a showroom appoint…
Jul 16, 2026
When a customer says they're just looking, don't panic or push. Use these non-pushy responses to keep the call alive and set a real appointm…
Jul 15, 2026
Learn how to use live call monitoring to coach BDC reps in real time with whisper coaching and same-shift debriefs — fix mistakes now, not w…
Jul 15, 2026
No Spanish speaker available to take a call? Use this respectful hold-and-callback protocol to keep Spanish-speaking callers from hanging up…
Jul 14, 2026
How often should dealerships review recorded calls for coaching? Get practical review cadences by role, volume, and goal to build accountabi…
Jul 14, 2026
Learn how to open a collections call without sounding threatening. A calm, professional opener builds trust, keeps dealership customers talk…
Jul 13, 2026
How to greet callers when your dealership is very busy or understaffed — simple language and energy cues that protect your front-desk first …
Jul 13, 2026
Learn the exact question sequence parts advisors use to verify part compatibility over the phone — year, make, model, trim, VIN — and preven…
Jul 12, 2026
Learn how to handle a caller asking for a service repair estimate by phone — acknowledge, explain why inspection matters, capture the number…
Jul 12, 2026
Learn how to handle a customer who ghosts after a BDC appointment set. A warm, multi-touch sequence that recovers no-shows without burning t…
Jul 11, 2026
Learn how to build value over the phone before a customer visits the dealership so price shoppers choose you and keep the appointment.
Jul 11, 2026
Learn how to leave a voicemail for a lease return customer with the right timing, tone, and a full sample script that earns callbacks before…
Jul 10, 2026
Learn how to capture caller contact info before answering questions using the leverage-first technique — so no dealership lead ever walks aw…
Jul 10, 2026
The exact framework for what to say when a customer asks if price is negotiable — capture the contact, build value, protect the appointment.…
Jul 9, 2026
How to handle a caller who refuses to leave a number: frame the callback number as a customer benefit, ask early, and still book the service…
Jul 9, 2026
Learn how to handle a caller asking for a part you do not stock — capture contact info, lead with a solution, and keep the sale in-house.
Jul 8, 2026
How many hours before your first follow-up call to a missed lead? Get clear, dealership-specific guidance on the timing that maximizes conta…
Jul 8, 2026
A two-week curriculum to onboard a new BDC rep with phone role plays — build confidence on real scenarios before they ever touch a live lead…
Jul 7, 2026
Learn how to handle a call when the manager is not available: own the call, capture contact info, and still set the appointment instead of l…
Jul 7, 2026
What to say when a customer claims another dealer offered less: stay calm, capture the lead, build value, and set the appointment — not a pr…
Jul 6, 2026
Learn how to route Spanish-speaking callers at a dealership fast — build a bilingual path, train your front desk, and turn every call into a…
Jul 6, 2026
Learn how to run a weekly phone coaching session with sales reps in 30 minutes using real call recordings — build skill without the blame. F…
Jul 5, 2026
Learn how to build a phone call scorecard for service advisors — weighted checkpoints, a sample scored call, and coaching tips that make QA …
Jul 5, 2026
Why tone of voice matters more than words on dealership calls — plus simple habits that make callers feel welcomed and get more appointments…
Jul 4, 2026
See how call recordings protect dealerships from customer disputes — legally, operationally, and in the service drive. Real scenarios and pr…
Jul 4, 2026
Learn how to use call tracking to cut wasted ad spend — see which ad sources drive real phone leads, shift budget to what converts, and stop…
Jul 3, 2026
How to ask for a past due payment without damaging the relationship — specific tone, structure, and language that resolves balances and keep…
Jul 3, 2026
What dealership staff cannot say on collections calls — off-limits language, compliance risks, and how to recover payments professionally an…
Jul 2, 2026
Learn how to handle the first call from a collision repair customer — build trust, gather the right info, and book the estimate without over…
Jul 2, 2026
Learn how to transfer dealership calls without losing the customer using a warm-transfer protocol that keeps callers confident they'll be he…
Jul 1, 2026
Learn how to answer parts department calls and upsell kits: capture contact info, confirm fit, tie add-ons to the job, and close every call …
Jul 1, 2026
A step-by-step de-escalation script for handling an angry service customer on the phone — repair delays, costs, or a bad last visit. Get the…
Jun 30, 2026
Learn how to offer service appointment times without losing the caller using the two-option close. Practical booking tips for dealership ser…
Jun 30, 2026
Learn how to set daily call goals for BDC agents with a simple, manager-friendly framework that drives real appointments without burning out…
Jun 29, 2026
How to get a price shopper to agree to a test drive: the exact pivot language that moves a price-fixated caller off numbers and into your sh…
Jun 29, 2026
Learn how to re-engage cold leads by phone after 30 days with a practical four-touch call sequence and reintroduction script that revives pi…
Jun 28, 2026
Learn how to handle a repeat caller who never buys — spot the pattern, ask the right questions, drive the appointment, and know when to nurt…
Jun 28, 2026
What to say when a customer says call me back later: the word-for-word framework to lock in a specific callback time and keep the lead from …
Jun 27, 2026
Learn how to score dealership phone calls for coaching with a simple 6-point rubric managers use weekly to lift appointment rates.
Jun 27, 2026
Go beyond call volume. The 5 key phone metrics every sales manager should track reveal exactly where your team loses deals — and how to fix …
Jun 26, 2026
Wondering how to quote price on the phone without losing the deal? The honest answer: don't quote cold — capture contact, build value, set t…
Jun 26, 2026
Know what to say when a caller is comparing multiple dealers: acknowledge, shift from price to value, and drive to a firm appointment. Here'…
Jun 25, 2026
Learn how to turn a price shopper into an appointment over the phone with a simple 3-move strategy for dealership sales teams and BDC reps.
Jun 25, 2026
Text message follow-up after a missed dealership call: ready-to-use SMS templates plus a phone sequence to re-engage quiet leads — practical…
Jun 24, 2026
Learn how to follow up a missed service call the same day with a proven outbound script that recaptures callers before they book with a comp…
Jun 24, 2026
Want a voicemail script that actually gets a callback? Use this curiosity-driven, value-hook template to lift response rates on dealership s…
Jun 23, 2026
How to respond when a customer says just email me: agree, ask one genuine question, and turn a guarded lead into a real conversation. BDC & …
Jun 23, 2026
Learn phone objection handling when a customer already has financing. A script sequence that validates their rate and opens the door to a de…
Jun 22, 2026
The best phone script for an internet lead first call: build rapport, capture contact info, and book the appointment in the first 90 seconds…
Jun 22, 2026
Wondering how many follow-up calls should a BDC make? Get a practical cadence—calls, timing, and spacing—that books appointments without bur…
Jun 21, 2026
Learn how to structure a BDC call log for accountability. A lean format that tracks contact rates, appointment sets, and show rates without …
Jun 21, 2026
Training BDC reps to handle trade value questions builds trust and locks in the appointment. Scripts, guardrails, and the right sequence ins…
Jun 20, 2026
Learn how to confirm service appointments and reduce no-shows with a two-call phone sequence. Exact timing, language, and re-commitment tact…
Jun 20, 2026
Phone techniques to upsell service without being pushy: a question-first framework service advisors can use on the next booking call to reco…
Jun 19, 2026
Learn how to handle incoming calls on sold inventory with exact scripts that turn a 'that car is gone' moment into a qualified appointment.
Jun 19, 2026
Service advisors: learn how to overcome the no-time objection on a service call with flexible scheduling language that closes the appointmen…
Jun 18, 2026
Word-for-word: what to say when a caller asks for an out-the-door price. Acknowledge, give a range, and book the appointment without losing …
Jun 17, 2026
Learn how to keep a caller engaged past price with real scripts that turn price shoppers into booked appointments. For dealership sales and …
Aug 6, 2025
What a Viral TikTok Can Teach Dealerships About Call Training and Brand Protection In today’s fast-paced digital world, a viral TikTok can s…
Jul 8, 2025
Not All Call Training Is Created Equal (And Some of It’s Just Noise) Let’s be honest, the call training space is loud right now. Everyone’s …
Apr 12, 2025
Mastering Phone Rapport: A Car Salesperson’s Guide to Winning Over Prospects In The Subprime Market Building rapport with prospects over the…
Feb 26, 2025
Is It Better to Call or Text a New Lead? The Ultimate Guide for Used Car Dealers. Connecting with a potential lead is pivotal in the car sal…
Nov 15, 2024
In the fast-paced world of car dealerships, every missed call can mean a missed opportunity. With the right strategies, your sales calls can…
Jan 26, 2022
Should you record your calls? It always surprises me when I work with a new client and they not have call recording established. In my opini…
Feb 23, 2021
So you receive an internet lead and you call and they don’t answer…now what?
Feb 2, 2021
So, your customer came in, test drove but did not purchase a vehicle. Why? Well, let’s talk about…
Jan 19, 2021
Dead air. I mean, it starts with the word dead – That’s not typically a positive word to begin with so…
Jan 12, 2021
Creating Connections With Credit Challenged Customers Let’s say you are a Buy Here Pay Here store. We don’t want them to focus on a car beca…
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